Shipping policy
All of our products are made to order, and we take great care to ensure each item is crafted with love and quality.
Production Time
Please allow 2–5 business days for production before your order is shipped. This timeframe allows us to personalise your item with care.
Total delivery time = Production time + Shipping time
Shipping Time
🇦🇺 Australia
Once your order is complete, it will be shipped via Australia Post with tracking provided.
Standard Shipping: Estimated delivery in 3–5 business days
Express Shipping: Available at checkout for faster delivery
Total delivery time = Production time + Shipping time
🇺🇸 United States
We ship to the United States via international tracked shipping from Australia.
Duties & taxes are included in your purchase price — there are no surprise charges or customs fees when your order arrives at your door. Perfect for gifting!
Estimated delivery time: 7–14 business days.
🇨🇦 Canada
We ship to Canada via international tracked shipping from Australia.
Estimated delivery time: 7–14 business days.
*Please note that import duties and taxes may apply upon arrival and are the responsibility of the recipient. Your local customs office can provide more information on applicable charges.
🇳🇿 New Zealand
We ship to New Zealand via international tracked shipping from Australia.
Estimated delivery time: 3–7 business days.
Please note that import duties and taxes may apply upon arrival and are the responsibility of the recipient. GST may be collected at the border depending on the order value.
Shipping Information
📦 Lost or Delayed Parcels
If your order hasn't arrived within the estimated timeframe, please don't hesitate to contact us here and we'll investigate with the carrier on your behalf.
📍 Address Accuracy
Please double-check your shipping address before placing your order. As all of our products are personalised and made to order, we are unable to reprint or reship items sent to an incorrectly provided address. If you notice an error after ordering, contact us immediately and we'll do our best to help before your order is dispatched.
🎁 Gift Orders
Sending directly to your recipient? No problem! Please note that no invoice or pricing information will be included inside the package your gift arrives beautifully presented and ready to give.